GaltToysGaltBaby.com Online Help

Welcome to GaltToysGaltBaby.com.

SHIPPING INFORMATION:
Domestic Orders (US):

All orders processed with GaltToysGaltBaby.com are shipped using the UPS Ground service. Because UPS does not ship to a P.O. Box, please make sure to provide a valid U.S. shipping address.  At this time, we are unable to ship OUTSIDE THE CONTINENTAL UNITED STATES.

International Orders (Outside US):

Currently, GaltToysGaltBaby.com is unable to ship outside the CONTINETNAL United States. If you have any questions about the possibility of shipping to other destinations, feel free email us at customerservice@galttoysgaltbaby.com.

Estimated Shipping Times:

All orders received before 12 P.M. Eastern, or 9 A.M. Pacific, are usually processed and shipped that same day. Orders received after this time will be processed the same day, but shipped the following day. After your order is shipped, it can take 2-10 business days to arrive, depending where it is being shipped. The www.GaltToysGaltBaby.com shipping warehouse is located in Chicago, Illinois.

When your order is processed for shipment, customers will be emailed a UPS Tracking Number. You can log on to the UPS website at www.UPS.com to track the progress of your package. Please note that it may take up to 24 hours for the Tracking Number to process into the UPS Tracking database.

Shipping Costs:

Please note that the above shipping prices are subject to change, and do not reflect current Special Offers such as free shipping.  All shipping prices are added to the total amount of any purchase before applicable taxes, and are not used to calculate the tax total.

Furniture sales are subject to additional shipping charges.  Please contact the Northbrook store for additional information at 847-498-4660.

Tax Information:

Taxes are only added to purchases sent anywhere in Illinois. The tax rate for purchases sent to an Illinois address is 9.75%.
THERE IS NO TAX ADDED TO PURCHASES SENT OUTSIDE OF ILLINOIS.

Ordering:
Once you have perused our vast selection of quality merchandise, you can order items you are interested in by clicking the "Buy Now" button located to the right of any available merchandise. Don't forget to select the color/style/size you wish to purchase. Once you have decided on a product and clicked the "Buy Now" button, your items will be placed your virtual shopping cart. You can view the contents of your virtual shopping cart at any time by simply clicking "View" in the My Shopping Cart box on the left hand side of the screen. Once you have completed your shopping, click on the "Checkout" button in the My Shopping Cart box and proceed to check out. You will not be billed until you have completely checked out.

About our online ordering form:
Fill in your desired shipping destination, your billing information, and confirm that the products you wish to purchase are in your shopping cart. You will then be able to select your payment method information. Once you have placed your first order with us, you can easily purchase products in the future using your Login Name and Password. This feature makes subsequent purchases process faster, using your stored information to expedite the Checkout process. If at any time you experience any problems filling out your order form, feel free to email us, or contact one of our customer service representatives at 1-847-498-4660 between 10 AM and 9 PM, Monday through Saturday, or 11 AM to 6 PM on Sundays. When your order has been processed, you will automatically receive a copy of your order via email. This will be followed shortly with a tracking number when your order has been shipped allowing you to track the delivery status of your order.

Returns and Exchanges:
You may return items within 30 days of the delivery date for a full refund of the purchase price, less shipping charges. The returned product(s) must be in new and unused condition and in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means saleable condition. We cannot issue refunds for any item with any indication it has been used. This includes, but is not limited to, furniture items requiring assembly that have been assembled and unsealed electronics. Any Special Order items are final sales and cannot be returned or exchanged. Special Order items are ordered based on your request, and therefore cannot be resold. For strollers and car seats, please see our separate policy. Additionally, for sanitary purposes, the following products will not be accepted for return or exchange: breast pumps and accessories, feeding items, potties and potty training accessories, lotions and diaper accessories. Return shipping costs are your responsibility unless the item is damaged or defective (please see our policy on damaged or defective items). Please allow us up to 10 days once we have received your return to process and issue your refund.

Stroller and Car Seat Return Policy:
You may obtain a refund within 30 days of purchase provided: (a) the stroller or car seat has never been used; (b) shows no signs of wear and/or tear; (c) you have all parts including the original box, warranty card, registration card and instruction manual.
We reserve the right to refuse any return or exchange on any stroller or car seat that we feel is not in new and unused condition. Shipping costs will not be reimbursed. If you have had your stroller or car seat longer than 30 days and need replacement parts, please contact the manufacturer. Manufacturer’s numbers are located at the end of this message. Please note, strollers purchased online that are being returned for refund are subject to a 15% restocking fee that will be deducted from your refund. Your satisfaction is our goal, so if you have any questions about this policy please feel free to contact us via e-mail at customerservice@GaltToysGaltBaby.com.

GaltToysGaltBaby.com strives to ship your package in good condition. Unfortunately, packages may be damaged during the shipping process, after leaving our warehouse. If your order arrives at your door damaged, broken, or defective, we will either replace the broken parts or ship out a new item at our discretion, without fee to the customer. Please be sure to inspect your item(s) for concealed damages once your items arrive. We are unable to accept cancellations on merchandise if it arrives damaged, but we will make every effort to replace the item(s). Please contact our customer service department within 10 business days of the delivery date to report a damaged item. For defective items, please contact us at 1-847-498-4660 within 30 days of the delivery date. After this time, please contact the manufacturer directly for information on any warranty that may apply. GaltToysGaltBaby.com will not be able to replace defective items after 30 days of receipt.

Credit and Return Time:
It takes time to process items being returned or exchanged. Please allow up to 10 business days for us to receive the returned or exchanged product. All refunds granted are for the purchase price of the product. Shipping and gift-wrapping costs are refundable only if a product arrives damaged due to shipping or is defective.

Canceling Your Order:
If you have placed an order and would like to cancel it, please contact us within FOUR HOURS of your order placement. You may email us, or call 1-847-498-4660 during regular business hours. Don’t worry! Even after four hours, our friendly customer service members will do all that we can to stop the items from being processed and/or shipped, but there is no guarantee that we will be able to stop the order before delivery. In the rare case that we cannot prevent the shipment, please see our Return Policy.